SHIPPING

At BuySwedishSnus, we strive to provide a seamless and efficient shipping experience for all our valued customers. Please find below essential details regarding our shipping policies:

Order Confirmation:
- Upon placing an order, you'll promptly receive an email confirmation for your records.
Swift Processing:
- Most orders are processed within 24 hours on business days (Mon-Fri). Note! Order placed before 1PM (UK TIME) Will be shipped same day!
Thoughtful Packaging:
- Your snus will be carefully packaged in either a padded envelope or box, based on order size, to prevent damage.
Safe Transit:
- Our packaging ensures products are protected during shipping.
Shipping Notification:
- An email will be sent when your order is dispatched from our distribution warehouse.
Estimated Delivery Time:
- Delivery times depend on local delivery systems:
  - Europe: 1-5 business days
  - USA: 2-5 business days
  - Other countries: 3-7 business days
Shipping Partners:
- We partner with trusted carriers like UPS or PostNord for delivery.
Signature Requirement:
- Adult signature may be required for delivery, with minimum age varying by location.
Recipient's Presence:
- You must be present at the shipping address to authorize package receipt.
Delivery Attempts:
- UPS allows 3 delivery attempts; after which, the package returns to us.
Additional Charges:
- Buyers are responsible for customs duties or taxes in their country.
PostNord Delivery:
- PostNord service lacks tracking beyond sorting facility; customers assume risk.
Accurate Shipping Address:
- Verify address details before placing an order.
Address Change Requests:
- Contact customer service at info@buyswedishsnus .com before shipping for address changes.
Order Status and Delays:
- Delays usually result from local post offices; verify address accuracy.
Tracking Options:
- Track UPS deliveries; no tracking for Swedish Postal Service orders.
Returns Policy:
- Returns not possible due to tobacco's perishable nature.
Issues with Received Orders:
- Inspect received products; file damage claims with UPS or postal service.
Incorrect Orders or Quantity Discrepancies:
- Email info@buyswedishsnus .com for assistance; retain products and packaging.
Email Confirmations:
- Contact info@buyswedishsnus .com for missing order or shipping confirmations.
Preservation Recommendations:
- Store snus in cool, dark places; refrigeration recommended.
  - Portion Snus: Around 20 weeks
  - Loose Snus: Approximately 14 weeks

Thank you for choosing BuySwedishSnus! We strive to provide a smooth and dependable shipping experience for all your snus needs.

FAQs

To place an order on BuySwedishSnus, you'll need:

A delivery address in a country where the requested products are legal for import.
A debit/credit card from VISA or Mastercard. Apple Pay or Google Pay we also accept Amex

All payments are securely processed via Nets Payments. You can find more details about Nets on their website Nets.eu

We handle your personal information with care. It's used to efficiently process your order. We don't share your data without your consent. Some partners may access parts of your information to ensure smooth order processing. Your data may be used for marketing purposes, like product recommendations or discounts. You can request access to stored information and ask for data deletion when it's no longer needed.

Q4: How can I search for a specific item?

Use the search bar at the top right of the page. Type in keywords like product name, brand, strength, or your favorite taste. You can also refine search results by relevance, reviews count, top-rated, new products, biggest saving, or price range.

If an item is sold out, reach out to BuySwedishSnus through email. We'll explain why and let you know when the product is back in stock.

Find desired items, choose quantities, and click "Add to Cart."
Review your cart and adjust quantities.
Click "Proceed to Checkout" to provide delivery details and shipping method.
Review your order summary and click "Place Order."
Complete payment details through Stripe Checkout.
After successful payment, you'll see confirmation on the screen and receive an email.

Yes, an order confirmation will be sent to your email.

Check your spam folder or other relevant folders. If not received within 24 hours, contact us at info@BuySwedishSnus.com or check "My Account" if you were logged in.

It's your responsibility to check your country's import rules and customs regulations for snus. You're liable for any fees or taxes.

BuySwedishSnus offers various shipping options based on destination and urgency, including UPS Standard, UPS Saver, and UPS Express.

No, due to adult signature requirements, we can't deliver to PO boxes.

Yes, but we can't guarantee precise delivery times. Refunds won't be provided if delivery is affected by your absence.

Track orders via UPS with provided tracking numbers or through PostNord for PostNord shipments.

Returns aren't possible due to the perishable nature of tobacco goods.

NOTE

Please note that this FAQ is based on the information provided and serves as a general guide for the ordering process on BuySwedishSnus. For specific queries or concerns, please contact us at info@buyswedishsnus.com.